You have 14 days to request a full refund, no questions asked. If you made significant use of our document-parsing or PDP compliance features during that period, a partial refund proportional to actual usage may apply. Every request is reviewed on a case-by-case basis.
01. 14-Day Money-Back Guarantee
SnapCost offers a 14-day money-back guarantee starting from the date of your first payment. If you are not fully satisfied for any reason, contact our team at [email protected] within that window and we will issue a full refund — no questions asked.
Payment is charged immediately upon subscribing. By activating your subscription, you expressly acknowledge that service execution begins upon payment confirmation, and you accept that your entitlement to a full refund may be adjusted based on actual usage, as described below.
02. Usage-Based Refund Limitations
Certain SnapCost features generate immediate and irreversible technical costs the moment they are used, regardless of any subsequent refund decision:
- Automated document parsing — intelligent scanning and data extraction from receipts and invoices using optical character recognition (OCR)
- PDP services and tax compliance — e-reporting processing, Factur-X file generation (EN 16931), integration with partner dematerialisation platforms (PDP), and regulatory compliance workflows
If these features were used substantially during the guarantee period, SnapCost reserves the right to issue a partial refund proportional to actual documented usage. This ensures the guarantee is applied fairly to all users.
03. Intensive, Automated, or Abusive Use
Usage that exceeds a reasonable threshold — including a high volume of processed documents, mass API calls, or any large-scale automated use — may render the user ineligible for a full refund.
SnapCost expressly reserves the right to decline or reduce any refund request in the following situations:
- Intensive or automated use of features that incur immediate costs (OCR, PDP, e-reporting)
- Abusive or fraudulent use intended to circumvent service limits or exploit the guarantee policy
- Violation of the Terms of Service resulting in account suspension or termination
04. How to Request a Refund
To submit a refund request within the 14-day window, follow these steps:
- Send an email to [email protected] from the address linked to your SnapCost account
- Use the subject line: "Refund request"
- Briefly state your reason (optional — this only helps us improve the service)
Every request is reviewed individually and fairly. Approved refunds are processed within 5–10 business days and credited to the original payment method via Stripe.
05. Governing Law & Contact
This refund policy is governed by French law and forms an integral part of SnapCost's Terms of Service. In case of disagreement, our team will seek an amicable resolution as a first step.
For any questions, you can use our contact form or write directly to [email protected].